• Cape Town
  • Johannesburg
  • Port Elizabeth
  • Durban
  • After Hours
  • Phone (021) 930 9140
  • G6, CTX Business Park, Freight Agents Road, Matroosfontein
  • Phone (011) 609 9984/5
  • Lakeview Business Park, Yaldwyn Rd, Jet Park, Boksburg
  • Phone (041) 366 1753
  • Phone (031) 301 0110
  • Phone 083 500 2370

The parcel should be completely packaged (please see our packaging guidelines), sealed, the waybill and tracking stickers completed and on the box. Once the courier driver arrives for collection, everything should be ready for shipping.

When you book your collection you will be asked to specify a collection time, e.g. Between 3-5pm. This means that your parcel/s must be ready to collect from 3pm.

The couriers have a specific route that they follow which has been planned out for them based on the collections placed for the day and may be held up by traffic, clients, etc. For this reason, we ask that our clients provide us with at least an hour window, eg. 3-4pm.

The branch needs to plan a very strategic route each day, based on the various collections. Once this route has been planned, it is very difficult to add more stops for the day, without disrupting all the other collections and their times. This is not fair on the clients who have booked on time, as the driver may be late for them if additional collections are then allocated.

The driver has a specific route he has to follow, and a cut off time to return to the base. If he misses this cut off time, then all the parcels on the truck/ vehicle will be late. There is also express freight on the vehicle, which needs to meet airline times.

This is area dependant, but the earlier the better. Please contact our offices for area specific times.

  • Ensure that all information is complete and correct on the waybill, including contact names, telephone numbers and postal codes.
  • Ensure that the correct service level is marked on the waybill. If this in not completed, the service will be defaulted to FDX2. Next day express for National consignments and Express for international consignments.
  • Ensure the waybill is dated and signed.
  • Please contact our offices, should you require any assistance in this regard.

You must use one waybill per destination. If you have a few parcels going to one destination, then please use the tracking stickers provided. Should you have multiple pieces going to different destinations, then each will need a different waybill, with the correct delivery details.

  • Write the waybill number in the space provided on the sticker (under document number).
  • Complete the required information, e.g. Sender: Client name, CPT; Receiver: Client name, JNB.
  • Peel off the small sticker that corresponds with the parcel tracking number (not waybill number).
  • Stick this in the space provided at the back of the first page of the waybill.
  • Stick the large sticker onto the parcel.

The fuel and currency levy is applicable per waybill. If there are 10 parcels on one waybill, the fuel and currency surcharges will be calculated on the total waybill amount.

No.  You will need to provide a physical address, where the recipient can sign for the parcel. All deliveries are door to door.

Yes. Please arrange with our offices or enquire regarding our online booking facilities.

It depends on the size, weight, destination and when you require delivery. Please contact our offices for a specific quote or to enquire regarding our online services.

Please check before sending any questionable commodities, as many items are classified as hazardous, perhaps not on their own, but when travelling by air or even road with other classified items. Each item carries its own dangerous goods classification. Examples include explosives, flammable gas, radioactive materials, flammable solids, eg. matches, flammable liquids, poisons. Other commodities that we do not accept include valuable jewellery, precious stones, currency, cheques, livestock, arms and ammunition. Again, please contact our offices to confirm other commodities not listed above.

We have ensured that this process is as effortless as possible. Once you have completed our one page credit application, you may simply email it back to us. We will allocate you with an account number and contact you to delivery stationery asap.

ASK YOUR QUESTIONS

The parcel should be completely packaged (please see our packaging guidelines), sealed, the waybill and tracking stickers completed and on the box. Once the courier driver arrives for collection, everything should be ready for shipping.

When you book your collection you will be asked to specify a collection time, e.g. Between 3-5pm. This means that your parcel/s must be ready to collect from 3pm.

The couriers have a specific route that they follow which has been planned out for them based on the collections placed for the day and may be held up by traffic, clients, etc. For this reason, we ask that our clients provide us with at least an hour window, eg. 3-4pm.

The branch needs to plan a very strategic route each day, based on the various collections. Once this route has been planned, it is very difficult to add more stops for the day, without disrupting all the other collections and their times. This is not fair on the clients who have booked on time, as the driver may be late for them if additional collections are then allocated.

The driver has a specific route he has to follow, and a cut off time to return to the base. If he misses this cut off time, then all the parcels on the truck/ vehicle will be late. There is also express freight on the vehicle, which needs to meet airline times.

This is area dependant, but the earlier the better. Please contact our offices for area specific times.

  • Ensure that all information is complete and correct on the waybill, including contact names, telephone numbers and postal codes.
  • Ensure that the correct service level is marked on the waybill. If this in not completed, the service will be defaulted to FDX2. Next day express for National consignments and Express for international consignments.
  • Ensure the waybill is dated and signed.
  • Please contact our offices, should you require any assistance in this regard.

You must use one waybill per destination. If you have a few parcels going to one destination, then please use the tracking stickers provided. Should you have multiple pieces going to different destinations, then each will need a different waybill, with the correct delivery details.

  • Write the waybill number in the space provided on the sticker (under document number).
  • Complete the required information, e.g. Sender: Client name, CPT; Receiver: Client name, JNB.
  • Peel off the small sticker that corresponds with the parcel tracking number (not waybill number).
  • Stick this in the space provided at the back of the first page of the waybill.
  • Stick the large sticker onto the parcel.

The fuel and currency levy is applicable per waybill. If there are 10 parcels on one waybill, the fuel and currency surcharges will be calculated on the total waybill amount.

No.  You will need to provide a physical address, where the recipient can sign for the parcel. All deliveries are door to door.

Yes. Please arrange with our offices or enquire regarding our online booking facilities.

It depends on the size, weight, destination and when you require delivery. Please contact our offices for a specific quote or to enquire regarding our online services.

Please check before sending any questionable commodities, as many items are classified as hazardous, perhaps not on their own, but when travelling by air or even road with other classified items. Each item carries its own dangerous goods classification. Examples include explosives, flammable gas, radioactive materials, flammable solids, eg. matches, flammable liquids, poisons. Other commodities that we do not accept include valuable jewellery, precious stones, currency, cheques, livestock, arms and ammunition. Again, please contact our offices to confirm other commodities not listed above.

We have ensured that this process is as effortless as possible. Once you have completed our one page credit application, you may simply email it back to us. We will allocate you with an account number and contact you to delivery stationery asap.

ASK YOUR QUESTIONS